A company needs an effective system to handle its contacts and operations with its customers. CRM software is used to support these processes and for storing information pertaining to current and prospective customers. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing and customer service.

Overall Benefits

• Customer satisfaction, retention and loyalty.
• Customer capacity handling and customer focused activities.
• Self service portal and relationship management for retention and loyalty.
• Customer activity tracking and premium on every customer call.

Always available for customer

Customer Portal:

Here we offer a solution for the customer to access the internal company systems, such as to help them troubleshoot product issues and download the manuals. A customer can open and update requests with customer support through Returned Material Authorization (RMA) submission and check order status. Customers can even download patches and updates from customer portal.