Privacy Policy
The terms "We" / "Us" / "Our" / ”Company” individually and collectively refer to Relgo Networks Pvt. Ltd. and the terms "You" / "Your" / "Yourself" refer to the users.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and Relgo Networks Pvt. Ltd. (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Relgo Networks Pvt. Ltd. for your use of the website “www.relgo.com”.
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
User Information
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
Cookies
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Links to Other Sites
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.
Information Sharing
We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Vasanth Kumar Ravula(CEO).
Mr. Vasanth Kumar Ravula(CEO)
www.relgo.com
Relgo Networks Pvt. Ltd.
Akshaya Space, Flat No - 113,
3rd Floor, Near Dmart, Kavuri Hills,
Madhapur, Hitech City, Hyderabad - 500081.
Email: policy@relgo.com
Ph: +91-40-48509634.
Scope
This policy covers the privacy practices that Relgo Networks Pvt Ltd. and its subsidiaries and affiliates employ when providing Support, Consulting, Cloud or Other Services to our customers. Relgo established this privacy policy in order to clarify that the use of information to which it may be provided access in order to provide services is more limited than the use of information covered by Relgo's general privacy policy.
Customer Information and Services Data
Customer Information is information that we may collect from your interactions with us offline. We deal with customer information according to the terms of our general privacy policy.
Services Data is data that resides on Relgo, customer or third-party systems to which Relgo is provided access to perform services (including Cloud environments as well as test, development and production environments that may be accessed to perform Relgo consulting and support services). Relgo treats services data according to the terms of this policy, and treats services data as confidential in accordance with the terms of your order for services.
To illustrate the difference between customer information and services data, when a customer contracts with Relgo for Cloud services, the customer provides information about itself, including its name, address, billing information, and some employee contact information. Relgo may also collect other information about the customer and some employees, for example through its web sites, as part of that interaction. All of that information is customer information, and is treated according to Relgo's general privacy policy.
In contrast, having contracted with Relgo for Cloud or other services, the customer provides Relgo access to its production, development or test environment, which may include personal information about its Employees, Customers, Partners, Suppliers and Endusers.
How Relgo Collects and Uses Services Data
Below are the conditions under which Relgo may access, collect and/or use services data.
To Provide Services and to Fix Issues. Services data may be accessed and used to perform services under your order for support, consulting, Cloud or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Relgo. Any copies of services data created for these purposes are only maintained for time periods relevant to those purposes.
As a Result of Legal Requirements. Relgo may be required to retain or provide access to services data to comply with legally mandated reporting, disclosure or other legal process requirements.
Relgo may transfer and access services data globally as required for the purposes specified above. If Relgo hires subcontractors to assist in providing services, their access to services data will be consistent with the terms of your order for services and this services privacy policy. Relgo is responsible for its subcontractors’ compliance with the terms of this policy and your order.
Relgo does not use services data except as stated above or in your order. Relgo may process services data, but does not control your collection or use practices for services data. If you provide any services data to Relgo, you are responsible for providing any notices and/or obtaining any consents necessary for Relgo to access, use, retain and transfer services data as specified in this policy and your order.
Access Controls
Relgo's access to services data is based on job role/responsibility. Services data residing in Relgo-hosted systems is controlled via an access control list (ACL) mechanism, as well as the use of an account management framework. You control access to services data by your end users; end users should direct any requests related to their personal information to you.
Security and Breach Notification
Relgo is committed to the security of your services data, and has in place physical, administrative and technical measures designed to prevent unauthorized access to that information. Relgo security policies cover the management of security for both its internal operations as well as the services. Relgo's Support, Consulting and Cloud lines of business have developed detailed statements of security practices that apply to many of their service offerings, which are available for review at your request.
Relgo's efforts include making personnel aware of security policies and training employees to implement security policies. Relgo employees are required to maintain the confidentiality of services data. Employees' obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.
Relgo promptly evaluates and responds to incidents that create suspicions of unauthorized handling of services data. If Relgo determines that your services data has been misappropriated (including by an Relgo employee) or otherwise wrongly acquired by a third party, Relgo will promptly report such misappropriation or acquisition to you.
Dispute Resolution
If you have any complaints regarding our compliance with this privacy policy, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this privacy policy.
India Operations Office
Relgo Networks Pvt. Ltd
Plot 56 & 57, Ground Floor, LP Towers,
Huda Techno Enclave, Madhapur,
Hyderabad, Telangana - 500081, India.
Phone: +91-40-23119693
+91-9849307971