Automation business service executives will contact you for requirements and data gathering. For operational assistance services like payroll, creating exams, dispatch schedule etc... we process the data gathered, to complete automation of operations.
If the requirement is for new application setup, automation business service executive will choose appropriate application meeting your requirement and deploy and if the process is new or need changes in application flow, automation engineer will be assigned to test the flow as per your need.
Post delivering all deliverables, customer support executive shares a Summary of Services rendered and also share feedback form with customers or initiate feedback call, based on customer feedback, raise query for resolution of the problem, if any raised by the customer.